Crown WashCrown Wash

Privacy Policy

Effective January 1, 2026

1. Information We Collect

Crown Wash may collect:

  • Name
  • Email address
  • Phone number
  • Service address
  • Property photos
  • Browser/device information
  • IP address
  • Communication history

2. How We Use Information

We may use collected information to:

  • Provide quotes
  • Schedule services
  • Process payments
  • Communicate with customers
  • Improve services
  • Operate our business

3. Digital and Electronic Communications

3.1 Email Communications

By providing your email address and agreeing to the Terms of Service and Privacy Policy, you consent to receive:

  • Emails

These emails may include:

  • Quotes
  • Appointment confirmations
  • Appointment reminders
  • Arrival updates
  • Service updates
  • Billing notifications
  • Customer support messages

You may opt-out at any time by clicking the unsubscribe link in our emails or contacting us directly via call or text at (704) 218-9659 or email contact@crownwash.com.

3.2 SMS/MMS Communications

Providing a mobile telephone number, selecting text messaging as a preferred contact method, submitting a contact or quote request, or accepting the Terms of Service and Privacy Policy does not, by itself, constitute consent to receive recurring SMS or MMS messages. Crown Wash sends recurring SMS or MMS messages only when you separately and affirmatively opt in through an optional, initially unselected SMS consent control that requires a separate affirmative selection on our website or through another opt-in process that clearly discloses the specific text messages you are agreeing to receive. Consent to receive text messages is optional and is not a condition of purchasing or receiving any property, goods, or services from Crown Wash.

When you opt in, Crown Wash may collect and maintain:

  • Your mobile telephone number
  • Your SMS consent status
  • The date and time consent was provided
  • The webpage, form, or other source through which consent was provided
  • The consent language presented when you opted in
  • Your messaging preferences
  • History of text messages conversations between you and Crown Wash
  • Opt-out and help requests

SMS/MMS Communications consent detailed in this section applies to non-marketing, customer care related messages. Any marketing or promotional messages sent by Crown Wash will be subject to separate consent and opt-in requirements, and will not be sent without your prior consent.

If you separately and affirmatively opt-in to SMS communications, you consent to receive:

  • SMS/MMS messages

Related to:

  • Quotes
  • Appointment confirmations
  • Appointment reminders
  • Arrival updates
  • Service updates
  • Billing notifications
  • Payment confirmations
  • Customer support messages
  • Post service appointment follow-ups

Message and data rates may apply. You may opt-out at any time by replying “STOP” or contacting us directly via call or text at (704) 218-9659 or email contact@crownwash.com.

You may also request help by replying “HELP” or contacting us directly via call or text at (704) 218-9659 or email contact@crownwash.com.

Message frequency varies based on your quote requests, appointments, services, customer-initiated communications, and account activity.

3.3 Voice Communications

By providing your phone number and agreeing to the Terms of Service and Privacy Policy, you consent to receive:

  • Voice calls
  • Voicemail

Related to:

  • Contact Request Form follow-ups
  • Quotes
  • Appointment confirmations
  • Appointment reminders
  • Arrival updates
  • Service updates
  • Billing notifications
  • Customer support messages

Message and data rates may apply. You may opt-out at any time by contacting us directly via call or text at (704) 218-9659 or email contact@crownwash.com.

4. Cookies & Analytics

Our website may use:

  • Cookies
  • Analytics tools
  • Meta Pixel
  • Google Analytics
  • Similar technologies

These tools help us improve website functionality, marketing performance, and user experience.

5. Sharing of Information

Crown Wash does not sell personal information.

Crown Wash may disclose personal information to service providers that assist with business operations, including:

  • Payment processing
  • Appointment scheduling
  • Customer relationship management
  • Website hosting
  • Analytics
  • Communications and text message delivery
  • Accounting, insurance, and legal compliance

These providers may process personal information only as reasonably necessary to provide services to Crown Wash or as required by law. No mobile information, including mobile telephone numbers, SMS opt-in information, or SMS consent records, will be shared with third parties or affiliates for marketing or promotional purposes. Crown Wash may provide mobile information to telecommunications carriers, messaging platforms, and other service providers solely as necessary to transmit and administer Crown Wash text messages. These providers are not authorized to use that information for their own marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, or transferred to third parties for their own marketing purposes.

Notwithstanding any other provision of this Privacy Policy, text messaging originator opt-in data and consent will not be sold, rented, transferred, or shared with third parties or affiliates for their marketing or promotional purposes.

Crown Wash may disclose personal information if required by law or in response to valid legal requests, such as subpoenas or court orders.

6. Data Security

We use commercially reasonable safeguards to protect customer information. However, no internet transmission or storage system is completely secure.

7. Data Retention

Information may be retained for:

  • Operational purposes
  • Legal purposes
  • Tax purposes
  • Insurance purposes
  • Business purposes

8. User Rights

Customers may request to:

  • Access their personal information
  • Update their personal information
  • Delete their personal information

by contacting Crown Wash directly.

9. Children's Privacy

Our services are not directed toward children under 13 years old.

We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites.

Crown Wash is not responsible for the privacy practices or content of external websites.

11. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Updated versions will be posted to the website.